I need to return my order as the umbrellas and four leaves are NOT what I was looking for - they are much smaller than I wanted. How to I return and then have the purchase subtracted from my credit card. Please help
Dear Mr. Marcocci,
Thank you for letting us know. We fully understand your concerns and the importance of the correct umbrellas for your show "In Bloom".
If you decide to return the 23 umbrellas that you received, you will need to bear the shipping and return cost, which is approximately $850. It may be uneconomical for you.
To save you most, we would like to offer a solution to resolve the issue as quickly and efficiently as possible. Instead of returning the smaller umbrellas and four leaves, we can arrange for the correct items to be delivered to you again. You only need to pay the air express fee of $420, and 23 giant umbrellas of width 120 cm will be sent to you. The original costs of the 23 giant umbrellas will be covered by our workshop, and the previous 23 smaller umbrellas that you received can be kept as free gifts for your future shows! For your happiness are more important than the original costs.Hope this good news cheer you up!
This way, you will have the correct items for your show without incurring the high return shipping costs. If you like this solution, you can proceed to pay the express fee by the following link: http://china-cart.com/d.asp?d=500138
Once the express fee is paid, the express delivery can be arranged fastest to ensure that you receive all these correct items by August 18th!
Your happiness mean a lot to the whole world and to us! Feel free to let us know if there is anything we can do for you. We will do our best to support you anytime!
Wish you a most wonderful day!
Contact Us & Support
We have always been 100% committed to the satisfaction of our customer. Should you have any questions, feel free to fill in the form below or contact us at service@China-Cart.com. We will be more than happy to answer it for you within 12 hours.
